FAQ

How do I create an account in GeL?

“Check out” page has a check box below the country column to generate a new account during your purchase.

Click the box and create your GeL account with a password

How do I place a return or replace request?

Go to GeL’s “Contact us” page and fill the details along with the picture of the product. You will be contacted by our cutomer representative.

How long will it take to receive the refund or replacement?

GeL takes anywhere between 5 to 10 days to complete your request.

How will I get my refund?

Your amount will be credited to the same account from where the payment was made.

How will I get my replacement?

If you are promised for a replacement normally it takes 5 to 7 working days to reach you.

How long will it take to receive my order?

Your order will be dispatched within 48 hours of the payment. Usually it takes around 5 to 7 working days to reach you.

GeL will notify you once your order is dispatched via email which you registered during your check out.

Do I have to pay any shipping and delivery charges?

Shipping and delivery charges are particular to a product and it will be mentioned in your “Check out” page. The charges will vary depending on your location and weight of the product.

Which courier company will deliver my order?

Presently, we have tied up with Indian postal service and private courier services for smooth delivery

How can I get my orders delivered faster?

If you wish to get the product within 3 days from the payment date you will have to choose the “Express Shipping” during your check out. You will be charged extra which would reflect during check out.

Do you ship internationally?

Unfortunately we do not deliver product out side India at this point of time.

Do you have cash on delivery option?

At present we don’t have COD option